Terms of Service

1. About FLARRS

This website is operated by FLARRS Limited. Throughout the website, “we”, “us” and “our” refer to FLARRS Limited.

Company details

Registered company name: FLARRS Limited

Company number: NI698301

Registered office: 59 (Subway) Church Place, Lurgan, Craigavon, Northern Ireland, BT66 6HD

Email: hello@flarrs.com

Our website is hosted by Shopify, which provides the online store platform we use to sell our clothing and accessories.

By visiting our website or placing an order, you agree to these Terms of Service and the policies referenced below. Please read them before making a purchase.

2. Using Our Website

You agree to use our website responsibly and not to use it for unlawful purposes, interfere with its operation, attempt to gain unauthorised access, or upload harmful software or malicious code.

All website content, including product photography, designs, text and branding, belongs to FLARRS Limited or is used with permission. You must not reproduce or commercially use this content without our written permission.

3. Products and Availability

We make every reasonable effort to display our clothing, prints, colours and product details as accurately as possible. However, colours may appear differently depending on your screen and device settings.

Please refer to individual product descriptions for available sizes, materials, fit and other product details. If you have any questions before ordering, please contact us at hello@flarrs.com.

Products are subject to availability. We may introduce new products, update collections or discontinue styles from time to time.

If a product becomes unavailable after you place an order and we cannot fulfil it, we will contact you and arrange an appropriate resolution, including a refund where applicable.

4. Prices and Promotions

All prices and any applicable delivery charges will be displayed at checkout before you complete your purchase.

Prices and product availability may change, but changes will not affect an order we have already accepted.

Discount codes must be entered at checkout and applied before completing your purchase. We cannot normally apply discounts retrospectively to orders that have already been placed.

Unless an offer states otherwise, discount codes cannot be combined with other offers or promotions, and only one discount code may be used per order. Discounts apply to eligible products or order values and exclude delivery charges unless stated otherwise.

We may change or withdraw promotional offers. Any changes will not affect an order we have already accepted.

If a clear pricing or promotional error occurs, we will contact you if it affects an order you have placed and explain the available options.

5. Orders and Payment

When placing an order, please ensure that your contact details, delivery address, product selection and payment information are accurate.

After you place an order, we will send an email acknowledging receipt. If we cannot accept or fulfil your order, we will contact you.

We may refuse or cancel an order where there is a legitimate reason, such as suspected fraudulent activity, an obvious pricing error or product unavailability. If we cancel an order after payment has been taken, we will refund the amount paid for that order.

Once an order has been accepted or entered processing, changes or cancellations may not always be possible. Please contact us as soon as possible if you need help with an order.

We accept the payment methods displayed at checkout. Where Klarna or Clearpay is available, your use of that service is subject to the relevant provider's terms, eligibility requirements and approval process.

FLARRS Limited does not itself provide credit through Klarna or Clearpay. Please review the provider's terms before choosing a payment option.

Further information is available from Klarna UK and Clearpay UK.

6. Delivery

Available delivery options, charges and estimated delivery times are shown at checkout and explained in our Shipping Policy.

We make reasonable efforts to dispatch orders within the stated timeframe. Delivery estimates may vary due to courier delays, customs procedures or other circumstances outside our reasonable control.

Please check your delivery details carefully before completing your order. If you notice an address error, contact us as soon as possible. We cannot guarantee that changes can be made once an order is being processed or has been dispatched.

Nothing in this section removes any responsibility we have for delivering your order in accordance with your purchase agreement or applicable consumer law.

7. Returns, Exchanges and Faulty Items

Our Refund and Returns Policy explains how to request a return or exchange and what to do if an item arrives damaged, faulty or incorrect.

Please contact us at hello@flarrs.com if you need help with a return or an issue with your order.

Nothing in these terms limits your rights under applicable consumer law, including your rights in relation to faulty, misdescribed or otherwise non-conforming goods.

8. Reviews and Customer Feedback

We welcome reviews and feedback about our products and services.

If you submit a review, photograph, comment or other content to us, you confirm that you have the right to share it and that it does not unlawfully infringe another person's rights.

Where you submit content for publication, you give us permission to display and use it in connection with FLARRS and our products, including on our website and marketing channels. This permission does not transfer ownership of your content to us.

We may remove or decline to publish content that is unlawful, fraudulent, misleading, abusive or infringes another person's rights.

Please do not submit confidential information or another person's personal information without their permission.

9. Website Information and Availability

We aim to keep our website information accurate and our online store available. However, occasional errors, omissions, technical problems or interruptions may occur.

We may correct errors and update website content when necessary. If an error materially affects an order you have placed, we will contact you to discuss the appropriate next steps.

We cannot guarantee that our website will always be available or operate without interruption. We will take reasonable care when providing our website and services.

10. Privacy

We handle personal information in accordance with our Privacy Policy.

Please refer to that policy for information about how we collect, use and protect your personal information when you browse our website or place an order.

11. Liability and Your Consumer Rights

We take reasonable care when providing our website and selling our products.

Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited. In particular, nothing in these terms removes your rights in relation to faulty or misdescribed goods, or limits liability for death or personal injury caused by negligence, fraud or any other liability that cannot lawfully be restricted.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the relevant contract was made, or losses arising from circumstances outside our reasonable control.

These terms do not remove any statutory rights or protections available to you as a consumer.

12. Changes to These Terms

We may update these Terms of Service from time to time by publishing a revised version on this page.

The latest version will be available on our website. Changes will not retrospectively remove rights you have already acquired under an accepted order.

13. Governing Law

These terms are subject to the laws applicable in the relevant part of the United Kingdom, while respecting any mandatory consumer protections that apply in your country of residence.

Nothing in this section prevents you from relying on consumer rights that cannot legally be excluded or restricted.

14. Contact Us

If you have any questions about these terms, an order or a product, or if you would like to make a complaint, please contact us.

Email: hello@flarrs.com

Please include your order number where relevant so that we can help you as quickly as possible.